Service Desk Technician
Location: Clark
Posted on: June 23, 2025
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Job Description:
Turtle & Hughes is seeking an IT ServiceDesk Support Technician
who is willing to learn new systems and grow within a busy
environment. We are a customer service oriented, team-centered
environment. Why Turtle? At Turtle, we’re redefining what it means
to be an industry leader in electrical distribution, and we want
you to be part of our exciting journey! For over 100 years, we’ve
built a reputation for innovation, excellence, and exceptional
customer service—and we’re just getting started. We are a diverse,
passionate team spread across the US, Canada, Mexico, and Puerto
Rico, committed to growth, learning, and creating opportunities for
each other. At Turtle, every day is a chance to make a real
difference, solve complex challenges, and push the boundaries of
what’s possible. We believe in fostering an environment that
inspires collaboration and sparks creativity, where employees are
empowered to contribute to our mission and shape the future of the
industry. If you're looking for a fast-paced, dynamic career where
your ideas are valued and your growth is prioritized, Turtle is the
place for you. Join us and be a part of a company that’s making
waves and empowering its people to do extraordinary things every
single day! About the Role Turtle is seeking an IT ServiceDesk
Support Technician who is willing to learn new systems and grow
within a busy environment. We are a customer service oriented,
team-centered environment. The ServiceDesk Support Technician will
support end users throughout our organization, provide maintenance
of our environment by analyzing requirements, resolving problems,
installing hardware and software solutions. This position is a
full-time, 40 hour per week position based in New Jersey and will
include local travel to other locations in the tri-state area and
beyond. It requires on-call after hours paid support. The work
schedule for this position is flexible and can range from 7:00am -
6:00pm, Monday - Friday. This position is a great opportunity to
grow and enhance your IT career! What You'll Do: Perform technical
support and help desk activities. Identifies, diagnoses, and
resolves technical issues. Prioritizes work to identify and
escalate problems Support hardware installation and troubleshooting
needs to address issues Function as first line support for all
software needs including MS Office 365, Windows 7 & 10 and any
upgrades Support multiple projects simultaneously, prioritizing
work and resolving emergencies as they arise General use of Active
Directory; checks profiles and user account permissions and ensures
all users are in the correct groups Communicates appropriately with
end users to educate and instruct on various software programs and
hardware functions Works well under pressure in fast-paced
environment with multiple, sometimes shifting priorities.
Confident, reliable, and personable team player. Must be able to
work with all levels throughout the company. Who we are Looking For
High School Diploma or equivalent 1-year experience in an IT
Support role. IT coursework, certifications, and/or a college
degree is a plus. Must have basic working knowledge of IT hardware
and software systems. Basic network technology knowledge is a plus
as well. Must be willing to learn new systems and programs and are
able to adapt quickly to changing business needs A self-starter
with strong analytical skills and demonstrates initiative Must work
well under pressure, in a fast-paced environment. Exceptional
verbal and written communication as well as strong interpersonal
skills are a must. Strong computer skills required - MS Word,
Excel, and PowerPoint. Understanding of Networking. What We Offer:
We offer a competitive benefits package. Some of which include:
401(k) plan Health Insurance Dental Insurance Vision Insurance Life
Insurance Paid Holidays Vacation Employee Negotiated Discounts Who
We Are Founded in 1923, Turtle is a fourth-generation,
family-owned, and three-generation women-owned business, and one of
the nation’s largest independent electrical and industrial
distributors. Headquartered in Clark, NJ, our Electrical
Distribution division operates 14 branches spanning from coast to
coast. It is a significant force in the engineering and procurement
of power distribution, automation, lighting, and energy projects,
offering integrated services for the industrial and construction
markets. Turtle Integrated division provides on-site MRO
procurement, cost-saving, and spend analytics across the US and in
Canada, Puerto Rico, and Mexico. Turtle is proud to be recognized
by NJBiz as one of New Jersey's Best Places to Work in New Jersey
in 2023, and ranked third amongst NJ's Top Privately Held,
Women-Owned Companies. What To Do Next You can begin by filling out
our application online. If you want to learn more about Turtle,
please visit our website www.turtle.com or our social medias!
LinkedIn: @Turtle Instagram: @TurtleandHughes Facebook: @Turtle and
Hughes Twitter: @turtleandhughes Turtle is proud to be is an equal
opportunity employer that is committed to diversity and inclusion
in the workplace. We prohibit discrimination and harassment of any
kind based on race, color, sex, religion, sexual orientation,
gender identity or expression, national origin, disability, genetic
information, pregnancy, marital status, military or veteran status,
or any other protected characteristic as outlined by federal,
state, or local laws.
Keywords: , West New York , Service Desk Technician, IT / Software / Systems , Clark, New Jersey
