Personal Banker - Pennington, NJ
Company: FIRST BANK
Location: Pennington
Posted on: March 27, 2026
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Job Description:
Position Summary: The Personal Banker will be responsible for
assisting customers in a dual role function. The role is
responsible for providing an exceptional in-branch customer
experience by handling every customer need including teller
transactions, sales and service. Utilizing a needs-based selling
approach, the Personal Banker will provide solutions based on
customer needs and how they like to conduct their banking. In
addition this position will be responsible for referrals to the
other lines of business to meet the customer's financial needs. The
Personal Banker will work with the branch team and partners to
attain the branch strategic goals. Duties & Responsibilities: 1.
Personal Bankers are responsible for offering and selling bank
products and services to both consumer and small business
customers. Including, but not limited to: Checking and Savings
Accounts, Certificates of Deposit, Individual Retirement Accounts
(IRAs). Deposit only business relationship customers with
non-lending needs. 2. Operates a teller window regularly to meet
the needs of the branch clientele. 3. Provides exceptional customer
service while listening for sales opportunities, explains and
promotes bank products and/or services to customers and actively
participates in referral opportunities. 4. Effectively use sales
skills such as: effective listening, identifying needs, expanding
and deepening customer relationships, responding to verbal and
non-verbal clues, presenting solutions through product benefits,
establishing a clear difference, overcoming objections, asking for
the business. 5. Follow up with prospects and current customers to
promote new products and services and/or thanking customers for
existing banking relationship. 6. Actively engage with valued
customer relationships to promote growth and retention. 7.
Maintains confidentiality in handling customer and bank
information. 8. Follows security policies and procedures to prevent
bank and customer losses. 9. Resolves customer complaints and
escalates appropriately. 10. Maintains a detailed level of
knowledge on retail products and services. 11. Works
collaboratively with the branch team to achieve customer sales and
service objectives. Qualifications Bachelor degree preferred High
school diploma/GED Two or more years of related experience in
Financial Services industry Basic knowledge of retail product
philosophy, policy, procedures, documentation and systems Thorough
knowledge of all retail products and services Proven customer
service and interpersonal skills Effective selling and referral
skills Strong verbal and written communication skills Ability to
work a schedule that includes Saturdays First Bank is an EEO/AA
Employer, M/F-Disabled-Veteran and LGBTQ can apply to our company
for employment opportunities. Job Type: Full-time Salary: Starts at
$20.00 per hour Benefits: 401(k) 401(k) matching Paid time off
Schedule: Monday to Friday Weekends as needed Experience: Cash
handling: 1 year (Preferred) Banking: 1 year (Preferred) Customer
service: 1 year (Preferred) Work Location: In person Compensation
details: 20-20 Hourly Wage PI4f1e62df2adc-25448-39955613
Keywords: FIRST BANK, West New York , Personal Banker - Pennington, NJ, Sales , Pennington, New Jersey
