Pension Operations Analyst (TCU)
Company: Metropolitan Transportation Authority
Location: New York
Posted on: April 17, 2024
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Job Description:
DescriptionJOB TITLE: Pensions Operations Analyst
(Represented)SALARY RANGE: $45,125 - $75,208DEPT/DIV: Pensions, MTA
Defined Benefit PlanSUPERVISOR: Deputy Director, Consolidated
PensionsLOCATION: 2 Broadway, New York, NY 10004HOURS OF WORK: 40
Hours Work WeekSummaryThe purpose of this position is to administer
the provisions of the MTA Defined Benefit Pension Plan (DB Plan)
that require less complex analysis or calculations. The Operations
Analyst - Pension will be exposed to all Defined Benefit Plan
articles and the application of the Plan provisions. The Operations
Analyst- Pension works on the calculation of pension estimates,
prior service, military service, and responses to inquiries. The
Operations Analysts- Pension receives on-the-job training in
calculating actual retirement benefits, including death benefits
and disability retirement benefits.ResponsibilitiesOperations
ResponsibilitiesProvide active support to the Pensions department's
objective by meeting or exceeding assigned goals and tasks.Gather,
analyze and perform basic estimates and calculations in both
PeopleSoft Pension module and on spreadsheet applications.Review
applications and paperwork submitted by DB Plan members for
completeness; contact member if additional information is
required.Provide retirement application and related paperwork to
members.Gather forms, scans, and track status; Participate in
document management functions as necessary.Enter transactions in
PeopleSoft and the service request management tool.Enter data to
PeopleSoft Pension module as assigned.Calculate prior and military
service applications.Retrieve and review scanned documents and
forms.Provide excellent customer service by receiving, analyzing,
researching, and seeking to resolve issues and providing timely
responses to members.Collaborate with colleagues throughout the BSC
and agency wide to resolve basic issues as assigned.Understand when
to resolve or escalate and issue to supervisor.Perform / support
cyclical processing and period-end activities as assigned.Complete
filing and reviewing of pension documents/paperwork as
assigned.Mail functions as assigned, deliver to and pick up from
BSC mail room.Respond to service requests as assigned.Complete all
assignments as delegated.Comply with MTA and BSC policies,
practices and procedures.Support project activities including:
requirements gathering, functional design & configuration, testing,
training design, development & delivery, post production
support.Complete other tasks as assigned.Individual and Team
ResponsibilitiesUnderstand the MTA and BSC vision including how
individual responsibilities fit into the long-term strategies.Track
and report status of work.Maintain appropriate level of process,
functional and technical knowledge and participate in training to
continue to develop such knowledge.Support other team members as
appropriate.Service Management ResponsibilitiesEnsure that all
assignments are completed accurately and with the highest quality
and within agreed-to Service Level Agreement guidelines and Key
Performance Indicator targets.Identify and recommend continuous
improvement initiatives as assigned.Participate in user groups as
necessary.QualificationsRequired SkillsPossess work experience in
pensions or pension related field.Mathematical and analytical
skills.Working knowledge of PeopleSoft pension module or related
database software.Ability to work in a team environment.Ability to
assess problems and promptly resolve or identify Pension staff to
appropriately resolve.Strong oral and written communication
skills.Strong interpersonal skills with the ability to work with
and collaborate throughout the BSC at all levels within and outside
the organization.Strong time management skills and ability to
manage individual assignmentsStrong attention to detail.Ability to
handle sensitive situations and maintain a high degree of
confidentiality.Preferred SkillsUnderstanding of MTA Defined
Benefit Pension Plan articles, policies and procedures.Familiarity
with performance metrics and ability to meet identified
targets.Working knowledge of service request management
tools.Working knowledge and use of office productivity tools (e.g.,
GroupWise, MS Office applications).Education and ExperienceMust
possess a minimum of three (3) years of work experience.High School
Diploma or GED and three (3) years of experience processing pension
calculations; or a College degree in a related field,
required.Bachelor's degree or Associates degree and relevant
experience in Accounting, Finance, Statistics, Economics, Business
or related field, preferred.Shared Services experience,
preferred.Other InformationThis is a resume based position in the
collective bargaining unit represented by the Transportation
Communications Union (TCU)Annual Salary Range:Minimum:
$45,125Maximum: $75,208Pursuantto the New York State Public
Officers Law & the MTA Code of Ethics, all employees who hold a
policymaking position must file an Annual Statement of Financial
Disclosure (FDS) with the NYS Commisssion on Ethics and Lobbying in
Government (the "Commission").Equal Employment OpportunityMTA and
its subsidiary and affiliated agencies are Equal Opportunity
Employers, including with respect to veteran status and individuals
with disabilities.The MTA encourages qualified applicants from
diverse backgrounds, experiences, and abilities, including military
service members, to apply.
Keywords: Metropolitan Transportation Authority, West New York , Pension Operations Analyst (TCU), Professions , New York, New Jersey
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