Weekend Experience Guide Front Desk Associate
Company: The NOW Somerville
Location: Somerville
Posted on: February 17, 2026
|
|
|
Job Description:
Job Description Job Description Benefits: 401(k) matching
Wellness resources Bonus based on performance Flexible schedule
Free food & snacks Schedule / Expected Work Hours: Ability to work
flexible hours, including evenings, weekends, holidays Job Summary
The Experience Guide is responsible for the guest experience,
selling enhancements and memberships, maintaining the reception
area, and ensuring the seamless daily operations of the boutique.
This includes but is not limited to greeting and assisting guests
regarding services and products, booking appointments, promoting
memberships, customizing the guests massage, and handling payment
for services performed. Responsibilities Provide top-level service
for guests and team members. Warmly greet and check in guests.
Actively drive enhancement, membership, and gift card sales by
passionately educating guests about our services, memberships, and
retail offerings. Accurately and effectively book, edit, and cancel
massage appointments. Open/close the boutique each day according to
standard operating procedures. Resolve guest issues. Ensure guest
areas are maintained to standard. Maintain a positive attitude and
contribute toward a healthy & happy workplace. Collaborate with the
leadership team to ensure best practices and foster innovation.
Qualifications Sales and service-related experience preferred.
Ability to be efficient and detail-oriented in a fast-paced
environment. Must have enthusiasm and possess excellent guest
service skills. Strong communication skills including actively
listening, empathizing, and being the subject matter expert for all
things The NOW Enjoy working with people and possess a friendly and
outgoing personality. Possesses problem-solving and troubleshooting
skills. Must be a team player. Company Overview The NOW Massage was
designed as an oasis to disconnect from the outside world and
reconnect within. The NOW Massages goal is to offer high-quality,
customizable massage services without the time commitment and cost
of a traditional spa. The NOW Massages interiors have been
recognized by the press and influencers for its elevated aesthetic,
With boutiques currently open from coast to coast and steady
expansion on the horizon, The NOW Massage is looking forward to
bringing its thoughtfully crafted menu, healing products, and
signature design to cities all over the United States. For more
information, please visit thenowmassage.com. Company
Purpose/Mission Self-Care is Essential The NOW is designed as a
refuge to help you disconnect from the outside world and reconnect
within. We are where you go to turn down the noise so you can
listen to what your body needs. We say show up for yourself so you
can better support others. Relax your body. Reset your soul. Start
NOW. We design our services to be convenient, affordable, and
high-quality always. The menu of customizable enhancements makes
personalizing your service simple. Company Values Brand Truths LIVE
IN THE NOW Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC Positive energy always. Create a circle of warmth
and compassion from welcoming guests to giving back to your
community. CARE FOR THOSE WHO CARE FOR OTHERS Foster an environment
where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS Open and transparent communication with our
inner circle and guests.
Keywords: The NOW Somerville, West New York , Weekend Experience Guide Front Desk Associate, Hospitality & Tourism , Somerville, New Jersey
