Manager, Customer Service
Company: SYSCO
Location: Edison
Posted on: April 26, 2024
Job Description:
Company: -US1150 Buckhead Meat New Jersey, Division of Buckhead
Meat CoZip Code:08837Minimum Level of Education:High School or
EquivalentMinimum Years of Experience:3 YearsEmployment Type:Full
TimeTravel Percentage: -0Compensation Range:$58,400.00 -
$87,500.00The compensation range provided is in compliance with
state specific laws. -Factors that may be used to determine your
actual rate of pay include your specific skills, years of
experience and other factors. -You may be eligible to participate
in the Company's Incentive Plan.BENEFITS INFORMATION:For
information on Sysco's Benefits, please visit
https://SyscoBenefits.comJOB SUMMARYThe Customer Service Manager is
responsible for the hiring, training, and supervision of the
Customer Service Department. Responsible for developing,
implementing, and maintaining department objectives. Manages sales
support and account support functions within the department to
ensure the highest level of customer satisfaction through various
customer service activities.RESPONSIBILITIES
- Develops and promotes the department's goals and objectives
through the management of planning and supervising activities
- Develop, implement, and maintain department procedures. Analyze
and identify changes to increase department efficiency and improved
service
- Monitor and analyze CS effectiveness reports (daily, weekly,
and monthly) to enhance department efficiency
- Responsible for overall order entry process - review flow
accuracy, ensure cut off times are adhered to, communicate with
Sales Management regarding potential issues
- Communicate sales opportunities to the Sales team in order to
maximize sales penetration
- Hire, hold the team accountable, training, write schedules,
manage CMP process and conduct 30,60,90 day
reviewsQUALIFICATIONSEducationHigh School Diploma or
equivalentExperience3 years or more of customer service or call
center experienceSkills
- Good communication skills
- Proved ability to communicate effectively to satisfy the
customers' needs
- Experience managing individuals, motivating, training and
disciplining a staff
- Good computer skills - Working knowledge of MS Office (Word,
Excel, Outlook) a plus
- Bilingual English/Spanish a plus
- Ability to handle multiple tasks
- Strong organizational skills and ability to handle crisis
situations effectively
- Good Operational knowledge of a distribution warehouse
environment---Decision Making AuthorityMost important decisions
made fully independently:
- Weekly schedules, hiring (90%), job responsibility with-in
department
- Customer credits under $500
- Incentive payout, change of procedure or implementation of a
new procedureOVERVIEW:Sysco is the global leader in foodservice
distribution. With over 71,000 colleagues and a fleet of over
13,000 vehicles, Sysco operates approximately 333 distribution
facilities worldwide and serves more than 700,000 customer
locations.We offer our colleagues the opportunity to grow
personally and professionally, to contribute to the success of a
dynamic organization, and to serve others in a manner that exceeds
their expectations. We're looking for talented, hard-working
individuals to join our team. Come grow with us and let us show you
why Sysco is at the heart of food and service.AFFIRMATIVE ACTION
STATEMENT:Applicants must be currently authorized to work in the
United States.We are proud to be an Equal Opportunity and
Affirmative Action employer, and consider qualified applicants
without regard to race, color, creed, religion, ancestry, national
origin, sex, sexual orientation, gender identity, age, disability,
veteran status or any other protected factor under federal, state
or local law.This opportunity -is available through Sysco
Corporation, its subsidiaries and affiliates.
Keywords: SYSCO, West New York , Manager, Customer Service, Hospitality & Tourism , Edison, New Jersey
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