General Manager

Company: SupportFinity---
Location: New York
Posted on: June 1, 2025

Job Description:

Job Title: General ManagerDepartment: OperationsReports to: Area General ManagerLocation: New York, NYJob Type: Full-TimeJob Summary: We are seeking a visionary and dynamic General Manager to lead our luxury boutique hotel to new heights of excellence. The ideal candidate will bring a wealth of hospitality experience, a passion for exceptional guest experiences, and the ability to inspire and guide a high-performing team. As General Manager, you will oversee all aspects of the hotel's operations, ensuring seamless functionality, profitability, and alignment with our brand's commitment to luxury and personalized service.Leadership Responsibilities

• Develop and execute strategic plans to drive revenue, guest satisfaction, and brand reputation while staying ahead of industry trends.
• Be accountable for the responsibilities of department heads.
• Create a positive team-oriented environment that focuses on the guest, through employee development and motivation.
• Oversee daily operations across all departments, including Front Office, Housekeeping, Food & Beverage, and Spa, to maintain the highest standards of service and quality.
• Serve as the hotel's ambassador, building relationships with guests, partners, and the local community to enhance the hotel's reputation and visibility.
• Champion a culture of hospitality excellence by delivering personalized, world-class guest experiences and exceeding expectations at every touchpoint.Administrative Responsibilities
  • Ensure full compliance with company operating controls, SOPs, policies, procedures, and service standards.
  • Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget, Marketing, and Sales Plan and Capital Budget.
  • Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Maximize room yield and hotel/resort revenue through innovative sales practices and yield management programs.
  • Ensure compliance with all legal, safety, and health regulations, as well as company policies and standards.
  • Manage budgets, financial reporting, and cost control to ensure the hotel meets or exceeds revenue and profitability targets.Required Skills, Experience And Knowledge
    • Proven experience as a Luxury General Manager or in a senior leadership role within the luxury hospitality sector.
    • Exceptional leadership, organizational, and problem-solving skills.
    • Deep understanding of boutique hotel operations and a passion for delivering personalized guest experiences.
    • Strong financial acumen, with experience managing budgets and financial performance.
    • Ability to inspire, mentor, and lead a diverse team in a high-pressure environment.
    • Excellent communication and interpersonal skills, with a focus on building meaningful relationships.
    • Bachelor's degree in hospitality management, Business, or a related field (preferred).Physical Requirements
      • Prolonged periods sitting at a desk and working on a computer.
      • Must be able to lift to 15 pounds at times.Schedule
        • 8-hour shift
        • 10-hour shift
        • 12-hour shift
        • Day shift
        • Evening shift
        • Overnight shift
        • WeekendsSalary Range$180k - $210k Annual
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Keywords: SupportFinity---, West New York , General Manager, Executive , New York, New Jersey