Automotive Service Advisor ASM

Company: Pacifico Auto Group
Location: Philadelphia
Posted on: February 19, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Dental insurance Health insurance Vision insurance 401(k) matching Automotive Service Advisor Pacifico Auto Group Philadelphia, PA 19153 Full-Time | On-Site Pay: $75,000 $125,000 per year (based on experience and performance) ABOUT US Pacifico Auto Group is a family-owned dealership celebrating 99 years in business in the Philadelphia metro area. You must be able to handle busy day, your tech skills and communication must ne first rate. We are growing fast and are looking for a top-performing Automotive Service Advisor to join our team. If you are passionate about helping customers, enjoy a fast-paced environment, and are ready to grow your careerthis is the place for you. KEY RESPONSIBILITIES Greet and assist customers throughout their service experience Handle 1520 repair orders per day (customer pay, warranty, internal, used vehicles) Clearly explain service needs, prioritize work, and present pricing options Communicate updates via TruVideo, text, and text-to-pay platforms Coordinate with technicians for timely, high-quality repairs Maintain top 10% CSI scores in the region Accurately document all work in CDK/ADP and Ford SmartLane systems WHAT WE OFFER Competitive pay: $75,000 $125,000 per year Health, dental, and vision insurance 401(k) retirement plan with employer match Up to 3 weeks vacation and 5 paid sick days Short-term and long-term disability coverage Supplemental life insurance Employee vehicle purchase discounts Climate-controlled facility with modern tools and tech Ongoing training and advancement opportunities QUALIFICATIONS Valid drivers license (required) 2 years of service advisor experience (preferred) Experience with CDK/ADP and tablet-based write-up systems a plus Strong customer communication and problem-solving skills Detail-oriented with a team-first attitude Must be organized, reliable, and goal-driven SCHEDULE Full-time Monday to Friday Weekends as needed (rotating) On-site in Philadelphia, PA 19153 ABOUT PACIFICO Pacifico Auto Group is a dealership where high performance is recognized and rewarded. As we approach our 100th year, we continue to grow by investing in great people, technology, and customer-first processes. If you're serious about your career and want to be part of something bigger, apply today.

Keywords: Pacifico Auto Group, West New York , Automotive Service Advisor ASM, Customer Service & Call Center , Philadelphia, New Jersey