Claims Customer Service Representative
Company: Manpower
Location: Roseland
Posted on: January 7, 2026
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Job Description:
Our client, a leading healthcare benefits organization, is
seeking a Claims Customer Service Representative to join their
team. As a Claims Customer Service Representative, you will be part
of the Claims Processing department supporting healthcare members
and providers. The ideal candidate will demonstrate excellent
communication skills, attention to detail, and a proactive approach
to problem-solving, which will align successfully in the
organization. Job Title: Claims Customer Service Representative
Location: Roseland, NJ Pay Range: $20-$23 hourly Shift: Monday –
Friday, 8:00 AM – 4:30 PM What's the Job? Handle inbound calls from
members and healthcare providers regarding claims status, benefits,
and eligibility inquiries. Process healthcare claims accurately
through the benefits portal, ensuring compliance with plan rules.
Review claims for correctness and completeness, requesting
additional information when necessary. Communicate claim outcomes,
appeal procedures, and other relevant information to members and
providers. Coordinate with benefit managers and insurance carriers
regarding claim issues and resolutions. What's Needed? High school
diploma or equivalent; college coursework in healthcare
administration or related field preferred. Experience in medical
claims processing or customer service within a healthcare setting.
Knowledge of medical terminology, coding (ICD, CPT), and billing
practices. Strong communication skills and professionalism in
handling sensitive inquiries. Proficiency with claims management
software and Microsoft Office Suite. What's in it for me?
Opportunity to work in a dynamic healthcare environment with a
dedicated team. Training provided to enhance your skills and
knowledge in claims processing. Potential for career growth within
a reputable organization. Supportive work culture that values
diversity and inclusion. Stable employment with consistent work
hours. Upon completion of waiting period associates are eligible
for: Medical and Prescription Drug Plans Dental Plan Supplemental
Life Insurance Short Term Disability Insurance 401(k) If this is a
role that interests you and you'd like to learn more, click apply
now and a recruiter will be in touch with you to discuss this great
opportunity. We look forward to speaking with you! About
ManpowerGroup, Parent Company of: Manpower, Experis, Talent
Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the
leading global workforce solutions company, helps organizations
transform in a fast-changing world of work by sourcing, assessing,
developing, and managing the talent that enables them to win. We
develop innovative solutions for hundreds of thousands of
organizations every year, providing them with skilled talent while
finding meaningful, sustainable employment for millions of people
across a wide range of industries and skills. Our expert family of
brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –
creates substantial value for candidates and clients across more
than 75 countries and territories and has done so for over 70
years. We are recognized consistently for our diversity - as a best
place to work for Women, Inclusion, Equality and Disability and in
2023 ManpowerGroup was named one of the World's Most Ethical
Companies for the 14th year - all confirming our position as the
brand of choice for in-demand talent.
Keywords: Manpower, West New York , Claims Customer Service Representative, Customer Service & Call Center , Roseland, New Jersey
