Verizon Client Relations Associate
Location: Philadelphia
Posted on: June 23, 2025
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Job Description:
Become a vital force in connecting a top telecom brand with its
customers! As a Verizon Client Relations Associate, you'll be
empowered to deliver personalized support and illuminate the ways
advanced tech enhances daily life. Your role will be crucial for
maintaining Verizon's reputation for reliability and innovation.
Leverage your communication prowess and problem-solving talents to
forge lasting trust and consistently deliver exceptional
experiences. When you join Empire Management, you’re evolving with
us. We select people for who they are, not just to fill in the
position. We want to help you get where you want to go. We
prioritize your growth because when our people shine, as a firm, we
excel as well. If you are a passionate person who is driven by
growth and positive company culture, we may be the proper platform
for you to launch a long-term career! Verizon Client Relations
Associate Key Duties: Act as the main point of contact for Verizon
5G customers, addressing inquiries related to billing, plan
changes, technical issues, and general account information.
Identify customer needs to offer customized solutions and promote
the newest Verizon 5G services, devices, and special offers.
Develop and maintain comprehensive knowledge of Verizon 5G's
wireless plans, promotions, and devices to effectively educate and
advise customers. Work with internal teams to quickly and
professionally resolve customer issues, aiming for high levels of
satisfaction and customer retention. Maintain accurate records of
customer interactions, sales, and service activities within CRM
systems. Attend team meetings and regular training sessions
alongside Verizon Client Relations Associates to remain up-to-date
on new products and service developments.
Keywords: , West New York , Verizon Client Relations Associate, Customer Service & Call Center , Philadelphia, New Jersey
